Shipping Policy

Shipping Policy

At Golden Horizon Kingdom, we aim to provide a convenient and reliable delivery experience for customers throughout the Kingdom of Saudi Arabia (KSA).

1. Shipping Coverage

We currently offer delivery to eligible locations within the Kingdom of Saudi Arabia.

Delivery availability may vary depending on the customer's location and the product ordered.

2. Order Processing

Orders are processed after they are successfully placed and confirmed.

Processing times may vary depending on product availability, supplier processing, order volume, and other operational factors.

Customers will receive order-related updates using the contact information provided during checkout whenever applicable.

3. Delivery Time

Estimated delivery times may vary depending on the product, delivery location, courier service, and other circumstances.

As a general estimate, orders may take approximately 7–15 business days to arrive.

Delivery times are estimates only and are not guaranteed. Delays may occasionally occur due to courier operations, weather, public holidays, customs procedures, incorrect address information, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes the purchase.

Shipping fees may vary depending on the product, destination, order size, or available delivery service.

5. Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Mobile phone number

  • Complete delivery address

  • City

  • District or area

  • Any other information required by the delivery provider

Golden Horizon Kingdom is not responsible for delivery issues caused by incorrect, incomplete, or outdated information provided by the customer.

6. Delivery Attempts

The courier may contact the customer to arrange delivery.

If a customer is unavailable or cannot be reached, additional delivery attempts or arrangements may be subject to the courier's policies.

Repeated unsuccessful delivery attempts may result in the order being returned to the supplier or fulfillment facility.

7. Delayed Orders

Although we work to ensure timely delivery, delays may occur due to circumstances outside our control, including:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Customs or regulatory procedures

  • Incorrect delivery information

  • High order volumes

  • Unforeseen logistical issues

If your order appears to be significantly delayed, please contact us at aimasterarslan@gmail.com with your order number so we can assist you.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order number along with clear photographs or other relevant information about the issue.

We will review the request and provide an appropriate solution according to our Return & Refund Policy.

9. Order Tracking

Where tracking information is available, it may be provided to the customer after the order has been shipped.

Tracking updates depend on the shipping carrier and may take some time to appear after dispatch.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Golden Horizon Kingdom
Email: aimasterarslan@gmail.com
Market: Kingdom of Saudi Arabia (KSA)

We appreciate your business and thank you for choosing Golden Horizon Kingdom.