Return & Refund Policy

At Golden Horizon Kingdom, we want our customers to have a positive shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may contact us to request a return, replacement, or refund in accordance with this policy.

1. Return Eligibility

A return request may be accepted when:

• You received the wrong product.

• The product arrived damaged or defective.

• The product is significantly different from its description.

• The item qualifies for a return under applicable requirements.

Products should generally be unused and in their original condition and packaging where applicable.

2. Return Request Period

Please contact us within 7 days of receiving your order if you wish to request a return or report a problem with your product.

Requests submitted after this period may not be accepted unless required by applicable law.

3. How to Request a Return

To request a return, please email us at:

aimasterarslan@gmail.com

Please include:

• Your full name

• Order number

• Product name

• Reason for the return

• Clear photographs or videos showing the issue, where applicable

Our team will review your request and provide instructions if the return is approved.

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible.

We may request photographs or videos of the product, packaging, shipping label, or damage to help us verify the issue.

Depending on the circumstances, we may offer:

• A replacement

• A refund

• A return

• Another appropriate solution

5. Incorrect Product

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

After reviewing the information, we will determine the appropriate resolution.

6. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene considerations, safety requirements, personalization, or other applicable restrictions.

Products that have been used, damaged after delivery, altered, or returned without prior approval may not qualify for a refund.

7. Return Shipping

If the return is approved because the product was damaged, defective, or incorrectly supplied, we will review the appropriate return-shipping arrangement with the customer.

For returns requested for reasons other than a product issue, return shipping costs may be the customer's responsibility where applicable.

8. Refunds

Once an approved return has been reviewed, we will notify you regarding the outcome.

If a refund is approved, it will be processed through the applicable payment method or according to the available refund process.

The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider or financial institution.

9. Refund Exceptions

A refund may not be available when:

• The return request is submitted outside the applicable return period.

• The product has been used or damaged by the customer.

• The product has been modified or altered.

• Required evidence is not provided when requested.

• The customer provided incorrect or incomplete delivery information.

• The issue does not qualify under this policy or applicable law.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at aimasterarslan@gmail.com.

Cancella